Disclaimer
Company Details
BV VICTOR VICTORIA
Doorniksewijk 17
8500 Kortrijk
BE 0462.259.141
Email: info@victorvictoria-shoes.be
Tel: (+32) 56 25 36 38
TABLE OF CONTENTS
Article 1: General provisions
Article 2: Price
Article 3: Offer
Article 4: Payment
Article 5: Delivery and performance of the contract
Article 6: Retention of title
Article 7: Right of withdrawal – Returns
Article 8: Warranty
Article 9: Customer Service
Article 10: Privacy
Article 11: Use of cookies
Article 12: Invalidity – Non-waiver
Article 13: Amendments to the terms and conditions
Article 14: Evidence
Article 15: Governing law – Disputes
Article 1: General Provisions
shop.victorvictoria.be is the online shop of Victor Victoria, a private limited company with its registered office at Doorniksewijk 17, 8500 Kortrijk, VAT No. 0462.259.141.
This website offers its customers the opportunity to purchase products from its online shop.
These General Terms and Conditions (“Terms and Conditions”) apply to every order placed by a visitor to this online shop (“Customer”). When placing an order via Victor Victoria’s online shop, the Customer must expressly accept these Terms and Conditions, thereby agreeing to their applicability, to the exclusion of all other terms and conditions. Any additional terms and conditions put forward by the Customer are excluded, unless they have been expressly accepted in writing by Victor Victoria in advance.
Article 2: Price
All prices quoted are in euros, inclusive of VAT and all other taxes or duties payable by the Customer.
If, by mistake, an incorrect price is stated for a particular product, we cannot be obliged to supply the product at that price, provided that we notify you of the incorrect price before the order is delivered to you or, if you are collecting the order, we notify you after we have confirmed receipt of your order in writing. Should we notify you, we reserve the right to cancel your order, provided that we refund all payments already made in relation to this order.
If delivery, booking or administrative charges are applied, these will be stated separately.
Orders of €150.00 or more within Belgium are dispatched to the customer free of charge. For orders within Belgium under €150.00, a delivery charge of €7.50 will be applied.
Orders are also dispatched to the Netherlands, Germany, Luxembourg and France. For all orders outside Belgium, a fixed delivery charge of €20 per consignment will be applied.
The products remain the property of the seller until the seller has delivered them to you.
We reserve the right to change our prices at any time.
The price quoted relates exclusively to the items as described verbatim. The accompanying photographs are for illustrative purposes only and may contain elements that are not included in the price.
Article 3: Offer
Although the online catalogue and the webshop are compiled with the utmost care, it is nevertheless possible that the information provided may be incomplete, contain material errors, or be out of date. Victor Victoria is not bound by obvious mistakes or errors in the offer. Victor Victoria is only bound by an obligation of means as regards the accuracy and completeness of the information provided. Victor Victoria shall under no circumstances be liable in the event of manifest material errors, typographical or printing errors.
If the Customer has specific queries regarding, for example, sizes, colour, availability, delivery times or delivery methods, we ask the Customer to contact our customer service team in advance.
The offer is valid whilst stocks last and may be amended or withdrawn by Victor Victoria at any time. Victor Victoria cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
Victor Victoria maintains a single stock for both the physical shop and the online shop. Customers in the physical shop have priority access to this stock. We ask for your understanding in this matter.
Barring errors, it is possible in rare cases that items which are out of stock may still be listed in the online shop. In such cases, the customer will always be notified personally and as soon as possible. Where applicable, payment will be refunded within 14 days, free of charge.
Article 4: Payment
You can pay online via the MultiSafePay payment system.
Simply follow the steps on the screen. Once payment has been made, you will receive an email confirming your order and payment. Orders within Belgium totalling €150.00 or more are delivered free of charge to the customer; no additional costs will be charged. For orders within Belgium totalling less than €150.00, a delivery charge of €7.50 will be applied.
Orders are also dispatched to the Netherlands, Germany, Luxembourg and France. For all orders outside Belgium, a fixed delivery charge of €20 per consignment applies.
Article 5: Delivery and performance of the contract
The ordered item will be delivered to the address provided by the customer or collected from our shop
Victor Victoria endeavours to deliver the ordered item within 5 working days. However, this delivery timeframe is indicative only. A strict delivery deadline cannot be guaranteed.
Delivery is carried out by bpost.
Unless otherwise agreed or expressly stipulated, the goods will be delivered to the Customer’s address within 30 days of receipt of the order.
Delivery terms:
- The goods will only be produced and/or dispatched once payment has been credited to our account.
- Deliveries are made on working days.
- Parcels are delivered by bpost. The delivery charges are shown alongside the item.
- You will be charged for the cost of returning goods to our address.
- Returns can always be made free of charge at our shop.
Any visible damage and/or quality defect in an item, or any other defect upon delivery, must be reported by the Customer to Victor Victoria without delay.
The risk of loss or damage passes to the Customer from the moment they (or a third party designated by them, who is not the carrier) have physically taken possession of the goods. However, the risk passes to the Customer upon handover to the carrier if the Customer has instructed the carrier to transport the goods and this choice was not offered by Victor Victoria.
Article 6: Retention of Title
The goods delivered remain the exclusive property of Victor Victoria until full payment has been made by the Customer.
The Customer undertakes, where necessary, to inform third parties of Victor Victoria’s retention of title, for example, to any person who might seek to seize the goods for which payment has not yet been made in full.
Article 7: Right of Withdrawal – Returns
The provisions of this article apply only to Customers who, in their capacity as consumers, purchase items online from Victor Victoria.
The Customer has the right to withdraw from the contract within 14 calendar days of the date of receipt of the goods, without giving any reason.
During the cooling-off period, we expect you to handle the goods and packaging with care. There is no right of withdrawal if the product and packaging are no longer in their original, complete, undamaged and unused condition. Victor Victoria can only accept returns if the items are still fitted with the original label and are in a condition in which they can be immediately put back on the shelves and sold. We cannot resell products that show clear signs of use (make-up stains, odours, etc.), even if they are otherwise free from defects.
When returning goods by post, the returns form must be completed. This form can be found at the bottom of the online shop. The cost of returns is borne by the customer.
Unstamped or insufficiently stamped parcels will always be refused and returned to the sender. If it transpires that the goods have not been received in accordance with the terms of the right of withdrawal, the purchase price will not be refunded, or will not be refunded in full. In that case, the product remains your property. At your request, the product can also be sent back to you. The Buyer must have the return receipt validated by the Post Office and keep it for their records. Unstamped or cash-on-delivery parcels will be refused.
Return address: Victor Victoria, Doorniksewijk 17, 8500 Kortrijk
Online purchases can also always be returned free of charge to our high-street shop.
Any item ordered can be refunded in the form of a voucher or exchanged for another item at our high-street shop in Kortrijk within 14 calendar days of the date of receipt of the goods.
The item must be returned to the shop in its original packaging, together with the completed returns form.
Items purchased in-store may be returned to the shop up to a maximum of 2 days after the date of purchase.
Items purchased at a discount cannot be returned.
Article 8: Warranty
Under the Act of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has statutory rights. This statutory warranty applies from the date of delivery to the first owner. Any commercial warranty is without prejudice to these rights.
To make a claim under the guarantee, the Customer must be able to produce proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer’s home, the Customer must contact Victor Victoria’s customer service and return the item to Victor Victoria at their own expense.
If a defect is discovered, the Customer must inform Victor Victoria as soon as possible. In any event, any defect must be reported by the Customer within two weeks of its discovery. After this period, any right to repair or replacement lapses.
The commercial and/or statutory warranty shall never apply to defects arising as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the instructions for use or user manual, alterations or modifications to the item, rough handling, poor maintenance, or any other abnormal or incorrect use.
Defects that become apparent after a period of 2 weeks following the date of purchase, or delivery where applicable, shall not be deemed to be hidden defects, unless the Customer can prove otherwise.
Article 9: Customer Service
Victor Victoria’s customer service can be contacted by telephone on (+32) 56 25 36 38, by email at info@victorvictoria-shoes.be or by post at the following address: Doorniksewijk 17, 8500 Kortrijk. Any complaints may be addressed to them.
Article 10: Privacy
Victor Victoria handles your personal data with care. We do everything we can to ensure the reliability, security and integrity of the data we collect.
We protect your privacy in the following ways: Your personal data will under no circumstances be given, sold or disclosed to third parties. We only make this data available to third parties involved in fulfilling your order (such as the courier company). Your data is stored securely in a database that is not accessible to the public.
Your transaction details are sent over the internet in encrypted form to prevent eavesdropping. As a customer, you may receive selected promotional emails about Victor Victoria’s range. If you no longer wish to receive messages from Victor Victoria, you can unsubscribe at any time simply by clicking the unsubscribe link at the bottom of the emails or by sending an email to shop@victorvictoria-shoes.be. We will then no longer send you any mailings or newsletters.
If you have provided us with your telephone number, our company will only contact you by telephone if this is necessary to inform you about any enquiries or orders you have placed. If you provide us with your mobile number via the website, you will only receive text messages from Victor Victoria if this is necessary to inform you about any enquiries or orders you have requested.
The forms on our website always indicate which fields are mandatory and which are optional. We will not use your details to contact you for any other purposes without your consent.
When you place an order with Victor Victoria, we may ask you for the following details: your name, address and telephone number. We use this information to ensure your product is delivered correctly.
Your email address, so that we can keep you informed about your order.
Payment details, such as your credit card or bank account number. We use this information to process your order securely.
In the event of errors in your address, billing or other personal details, Victor Victoria cannot be held liable for any failure to fulfil its obligations (for example, delivery or communication). You are responsible for keeping the password linked to your user profile confidential.
This website may only be used by those under the age of 18 with the consent of a parent or guardian.
Victor Victoria may use consumer information for new purposes not yet provided for in our privacy policy. In that case, we will contact you before using your data for these new purposes, to inform you of the changes to our personal data protection policy and to give you the opportunity to opt out.
Article 11: Use of cookies
During a visit to the site, cookies may be placed on your computer’s hard drive, solely for the purpose of tailoring the site more effectively to the needs of returning visitors. These small files, or cookies, are not used to track visitors’ browsing behaviour on other websites. Your web browser allows you to block the use of cookies, to receive a warning when a cookie is installed, or to delete cookies from your hard drive afterwards. Please consult your web browser’s help function for further details.
What are cookies?
A cookie is a small text and number file placed in your browser or on your hard drive by a web server. This enables us to remember your preferences when you use our website.
Unless you have adjusted your browser settings to refuse cookies, our system will place cookies as soon as you visit our website.
2 types of cookies:
• Technical or functional cookies remember, for example, your language preference or the fields you have filled in on a form. This means you do not have to re-enter this information the next time you visit the website.
• Tracking cookies (first-party or third-party) are used to collect information about website users. The aim is to resolve any technical issues or provide greater clarity within our booking system without you having to inform us of this. Please note: we obtain this information in aggregate form only. Your browsing behaviour is therefore not analysed on a personal basis in any way.
Your consent
By using our website, you consent to the use of cookies. To make the best use of our website, you must accept these cookies. You can do this via your browser settings.
You can block cookies by enabling the browser setting that allows you to refuse the placement of cookies. However, if you use your browser settings to block these cookies, you may not be able to access (certain parts of) our website. If you wish to withdraw your consent, you must delete your cookies via your browser settings.
You can configure your web browser so that cookies are not accepted, so that you receive a warning when a cookie is installed, or so that cookies are subsequently deleted from your hard drive. You can do this via your browser settings (using the help function). Please bear in mind, however, that certain graphical elements may not display correctly, or that you may not be able to use certain applications.
Article 12: Effect on validity – non-waiver
If any provision of these Terms and Conditions is declared invalid, unlawful or void, this shall in no way affect the validity, legality and applicability of the other provisions.
Any failure by Victor Victoria at any time to enforce any of the rights set out in these Terms and Conditions, or to exercise any such right, shall not be deemed a waiver of that provision and shall not affect the validity of those rights.
Article 13: Amendments to the Terms and Conditions
These Terms and Conditions are supplemented by other terms and conditions to which explicit reference is made, and by Victor Victoria’s general terms and conditions of sale. In the event of any conflict, these Terms and Conditions shall prevail.
Article 14: Evidence
The Customer accepts that electronic communications and backups may serve as evidence.
Article 15: Governing Law – Disputes
Belgian law shall apply, with the exception of the provisions of private international law concerning applicable law.
The courts of the Consumer’s place of residence shall have jurisdiction in the event of legal disputes. The Consumer may also turn to the ODR platform http://ec.europa.eu/consumers/odr/).
Victor Victoria has endorsed the Regulations of the UNIZO e-commerce label. These regulations are available at https://www.unizo.be/sites/default/files/reglement_-_13_januari_2017.pdf, where you can also seek to resolve complaints or disputes out of court via UNIZO’s complaints procedure.
The information on the website www.softtouch.eu (the "Service") is for general information purposes only.
SoftTouch accepts no responsibility for errors or omissions in the content of the Service.
SoftTouch is in no way liable for any special, direct, indirect, consequential or incidental damage or damage whatsoever, either in an action of contract, negligence or other tort, arising from or in connection with the use of the Service or the content of the Service. SoftTouch reserves the right to make additions, deletions or changes to the content of the Service at any time without prior notice.
SoftTouch does not guarantee that the website is free of viruses or other harmful components.
External links disclaimer
www.softtouch.eu website may contain links to external websites that are not offered or maintained by or in any way affiliated with SoftTouch
Please note that the SoftTouch does not guarantee the accuracy, relevance, timeliness or completeness of information on these external websites.
Last updated: October 3, 2018